Social Media Manager

Location: Los Angeles, USA

Job Functions:

- Act on the front line of customer service for Level's artist community by responding to issues via Twitter, Facebook, and Instagram;
- Work with content team on selecting releases for social highlighting, content curation, etc.

Skills / Abilities:

- Excellent social media skills;
- Knowledge of ZenDesk, Slack, Trello and JIRA.
- Knowledge of digital service providers including Spotify, Apple, Beatport and DJ Pool / promo servises.
- Empathetic, positive, patient and team player attitude.
- An inquisitive mind and a desire for constant process-improvement.

Experience:

- 1-2 years of experience in a Customer Support role, preferably in a technology focused start-up.